1. About Our Company
Q: Are you a manufacturer or a trading company?
A: We are both! We have our own factory producing high-quality beauty equipment and also operate as a trading company, offering a wide range of beauty machines from trusted suppliers.
Q: Do you have certifications for your products?
A: Yes, our products comply with international standards such as CE, FDA, RoHS, ISO, etc. (Customize based on your certifications.)
2. Product & Customization
Q: What types of beauty equipment do you offer?
A: We provide a wide range of esthetic, skincare, laser, RF, ultrasonic, IPL, cryolipolysis machines, physical machine, hiemt machine...etc.
Q: Can you customize machines with our logo or specifications?
A: Yes! We offer OEM/ODM services, including logo branding, color changes, and technical modifications (MOQ applies).
Q: How do I choose the right machine for my business?
A: Our sales team will guide you based on your target market, budget, and technical requirements.
3. Orders & Payments
Q: What is your minimum order quantity (MOQ)?
A: MOQ varies by product (typically 1–5 units for standard machines; lower for accessories). Custom orders may have higher MOQs.
Q: What payment methods do you accept?
A: We accept T/T (bank transfer), and Western Union
4. Shipping & Delivery
Q: What are your shipping options?
A: We ship via air freight, sea freight, or express (DHL, FedEx, UPS)—depending on urgency and order size.
Q: How long is production and delivery time?
A:
Ready stock: 3–7 days
Custom orders: 15–30 days
Sea freight: 15–45 days (varies by destination)
Q: Do you handle customs and import taxes?
A: Yes! We provide full shipping services including customs clearance and import tax handling, ensuring a hassle-free delivery to your destination
5. Warranty & After-Sales Support
Q: What is your warranty policy?
A: We offer 12–24 months warranty (varies by product) for manufacturing defects.
Q: Do you provide training or technical support?
A: Yes! We offer online training, user manuals, video tutorials, and 24/7 technical support.
Q: What if the machine malfunctions?
A: Contact us immediately—we'll troubleshoot remotely or arrange repairs/replacement under warranty.
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